Frequently Asked Questions
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Please email help@eyluniversity.com to update your billing information. Our support team will assist you with the necessary steps.
Why is my credit card being declined?
Credit/debit cards can have online purchase restrictions. Contact your credit card company to approve the purchase. Some cards may not support recurring subscription billing and could be declined.
How can I fix video playback issues?
Ensure you have a fast, stable internet connection. Use the latest version of Chrome, Edge, Firefox, or Safari. Outdated devices and browsers may cause playback issues.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
How do I cancel my recurring subscription?
Please email help@eyluniversity.com to cancel your recurring subscription. Our support team will process your cancellation and provide additional instructions if needed.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Edge, Firefox and Safari browsers released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
I need more help
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to help@eyluniversity.com and one of our team members will be able to assist you further.